Refund policy

Placing an Order

Item Availability
Items in your cart are not reserved until you complete the checkout process. If an item becomes unavailable after purchase, you will be notified by email.

Shipping Options
Available shipping methods and their rates will be shown at checkout.

Shipping Information

Processing Time
Orders are processed within 48 to 72 hours (excluding weekends and holidays). Please note that this is separate from the shipping time.

Tracking
Once your order ships, you will receive a tracking number via email. Delivery usually takes 5 to 7 business days depending on your location and the shipping carrier.

Lost or Missing Packages
Once your package is with the shipping carrier, we are not responsible for lost or missing deliveries. If your package is marked as delivered but not received, please contact the carrier directly. We do not offer refunds or replacements for lost packages.

Returns & Exchanges

Eligibility
Returns are accepted within 7 days of delivery for items that are new, unworn, and in resalable condition. To begin a return, please contact info@exaltclothingcollection.com

Return Label
A return label will be emailed to you. The item must be shipped back within 7 days of delivery.

Return Outcome
Once approved, returns will be issued as store credit or exchanged for another item.

Defective or Incorrect Items
If you receive the wrong item or a defective product:

  • We will send a prepaid return shipping label.

  • You may choose store credit or an exchange.

    • If the replacement costs less, store credit will be issued for the difference.

    • If the replacement costs more, you will receive an invoice for the additional amount.

Refunds

We no longer issue refunds. All eligible returns will be handled as store credit or exchanges.

Shipping Fees
Shipping costs are non-refundable unless we made an error with your order.

Special Offers

Promotional Items
Items purchased through promotions such as "Buy 1, Get 2 Free" are not eligible for return or store credit unless the wrong or a defective item was sent.

Exchanges and Store Credit
Items received through special promotions cannot be exchanged or converted into store credit.

Fraud Policy

Order Cancellation
We reserve the right to cancel any order flagged as potentially fraudulent.

Verification
If your order was mistakenly canceled, contact customer service to verify your information.

Pre-Order Policy

Processing Time
Please allow 14-21 business days for pre-order items to be processed and shipped.

Delivery Time
Shipping times may vary depending on the shipping method and carrier chosen at checkout.

Store Credit Policy

  • Store credit is valid for 30 days from the issue date.

  • It can be used for any purchase on our website during this period.

  • Expired credit cannot be renewed or reissued.